Refund & Cancellation Policy

1. Overview

This policy outlines the refund and cancellation procedures for bookings made through Fitness Campus. By completing a booking, you acknowledge and agree to these terms. You must accept this policy before processing any payment.

2. Cancellation by Users

2.1 Before Session

• 24+ hours before: Full refund minus payment processing fees
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund

2.2 How to Cancel

To cancel a booking:

• Contact our support team via email
• Provide your booking ID and reason for cancellation
• Await confirmation of cancellation and refund processing

3. Cancellation by Trainers

If a trainer cancels a scheduled session:

• You will receive a full refund
• We will assist in rebooking with another trainer if desired
• Repeated cancellations by trainers may result in account review

4. No-Show Policy

4.1 User No-Show

If you fail to attend a scheduled session without prior cancellation:

• No refund will be provided
• The booking will be marked as completed

4.2 Trainer No-Show

If a trainer fails to conduct a scheduled session:

• Full refund will be processed
• Please report to our support team for investigation
• Trainers with multiple no-shows may face account suspension

5. Refund Processing

When a refund is approved:

• Refunds are processed within 7-10 business days
• Amount will be credited to the original payment method
• Payment gateway fees may be deducted from refunds
• You will receive email confirmation of refund initiation

6. Non-Refundable Situations

Refunds will not be provided for:

• No-shows without prior cancellation
• Sessions that have been completed
• Dissatisfaction with training methods (unless documented misconduct)
• Changes in personal circumstances after session begins

7. Account Deletion & Refunds

When an account is deleted:

• Pending bookings must be completed or cancelled before deletion is approved
• Any active subscriptions will be terminated
• Outstanding refunds will still be processed
• Deletion requests cannot be approved if there are pending payments or disputes

8. Disputes

8.1 Raising a Dispute

If you have concerns about a booking:

• Contact our support team within 48 hours of the session
• Provide booking ID, description of issue, and any evidence
• Allow up to 5 business days for investigation

8.2 Resolution

After investigating, we may:

• Issue a full or partial refund
• Offer credit for future bookings
• Take action against the trainer if misconduct is confirmed
• Deny the dispute if claims are unsubstantiated

9. Service Quality

We strive to ensure quality trainers. However, refunds for service quality issues require:

• Documentation of specific concerns
• Reported within 24 hours of the session
• Valid grounds based on advertised services vs. delivered

10. Force Majeure

Neither party shall be liable for cancellations due to:

• Natural disasters
• Government restrictions or lockdowns
• Other circumstances beyond reasonable control

In such cases, we will work with you to reschedule or provide a full refund.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated through the platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact

For refund requests or questions about this policy:

• Email: fitness@learncampus.in